It was just a normal day of drying clothes. I was in another room when I heard my wife yell. I went to see what was going on and she explained that the dryer – which had been “fixed” by our warranty just over a month prior – flamed out. Yes, you read that correctly. Flamed out.
She explained to me that when she checked on the clothes and opened the door, a flash flame came out. She immediately jumped back.
I requested another service from our warranty company. It didn’t matter how we explained our concern about the flame, they downplayed it. It turned out to be that a heating element had shorted. Their solution? Replace it. Easy enough right?
This was the second repair. Even after expressing our concern about the dryer, the company ignored the concerns. When a flame comes out of your dryer, you tend to take it seriously.
This was my first experience with having a home warranty service. It came with the condo that we purchased two years ago. When the first year expired, we renewed it. In that first year, the only issue we had was a plumbing problem. After we renewed it we had problems with our microwave, air conditioning and then the “flaming” dryer.
The dryer was the thing that burned me the most. When my wife and I both got no where with talking to a supervisor, I went to Twitter with my frustrations.
This weekend, I received this email:
“We are unable to renew your Home Warranty Plan at this time, and we wanted to thank you for allowing us the opportunity to protect your home for the last year. It has been our pleasure to serve you.”
There are two reasons they have decided not to renew our plan:
- My Twitter post
- Too many service calls over the past year
Well, honestly, I wasn’t going to renew with them anyway when the current warranty expires later this month.
If you Google the top ten Home Warranty companies, here is what you will find:
- American Home Shield
- Choice Home Warranty
- First American Home Warranty
- Select Home Warranty
- TotalProtect Home Warranty
- HMS Home Warranty
- Landmark Home Warranty
- 2-10 Home Buyers Warranty
- Home Warranty of America
- Secure Home Warranty
The warranty service we had been using isn’t on this list but our new company is.
So why have a home warranty? Well, if something like your air conditioning system or dryer breaks it could cost you thousands of dollars to fix it or replace it. With the home warranty service, you pay a “trade fee” (deductible) and that’s it. It’s like having an insurance policy for your appliances and systems equipment. Honestly, it is a gamble because you may go the entire year without needing anything like we did the first year but then get hit with several things the next year.
We are going to try a new company this time and see how things go. A fire in the dryer makes you do things like that.