Unclicking Kroger’s Clicklist

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Okay, I’m officially done with Kroger’s Click List service.

In one of my first posts of this blog I applauded and supported Kroger’s Clicklist service when it was first rolled out.  Today, I am retracting my support for it after last night’s experience.  Actually, since my last three experiences with the services.

After the third strike, they are out.

The service starting unclicking for me when the folks picking out my produce on the list just threw in whatever was close to expiring into my basket.  I got some lettuce home and discovered it was already brown.  They clearly don’t pick it out as if they were picking it out for themselves.  In fact, most of the people working the clicklist are too young to care about stuff like that.

milkSo, I decided that except for produce items, I would just get the bulk of our groceries.  Certainly they couldn’t get that wrong.   Assuming was my mistake.  I started getting the review of items that were out-of-stock or substituted on my list.  First, I never approved that anything was to be substituted on the list yet they did it anyway.   Second, one of the things out-of-stock was the milk we usually get.  When I questioned it, I got an attitude from the employee.  So after getting my stuff I went inside and – guess what?

I then went home after buying my milk and produce to find that they put two giant coffee cans that I never ordered and weren’t on my list! 

There is a serious problem with this service and nothing is being done about it.

You might be asking if I have spoken to a manager about this.  I have.  I got promises that they were working on it and improving it but nothing changes.  Nothing.    They are being “retrained” on the service or changed or some other excuse.  Why was it better in the beginning than now?  I personally think they are overwhelmed and not capable of keeping up with the demand. 

So you would think it would be best to go inside and buy the groceries the old fashioned way?  Have you tried to buy groceries with employees working the ClickList and trying to navigate round them in their hummer-like shopping carts?  Yeah, good luck with that and don’t expect them to move out of your way. 

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I’m done with the ClickList.  Just hire a personal shopper if you want better service.

Seriously, if I had some suggestions to improve the service I would add an “in-store pickup” so that a customer can go in and pick up the groceries so they could check them before leaving the store.  In addition, add the option to tip the employee if they did a good job picking out the groceries for your cart.

Grocery shopping shouldn’t be this complicated.  Unfortunately, it is a necessity of being an adult.  Kroger is still my favorite store simply because they have the brands I can get in one store and at a better price.  Honestly, I would shop a Publix if they weren’t higher.  I would do Walmart but I just have a problem buying groceries at a store that also sells everything else.

So, over a year later, the idea I thought was the best idea at the time has deteriorated into a service that is not worth using.  Until I see a marked improvement in the service, I will go back to grocery shopping the old-fashioned way and do my best to navigate my cart around the ClickList people. 

 

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